These candle holders came bent, and are very cheap looking. I wanted to return them, but wasn’t able to make the 5 day timeframe since the company asked for pictures and I wasn’t well.
At TOV Collection, we value each and every single customer. Our top priority is making sure the items get delivered to our customer in shortest time. Normally you will receive your order in 3 - 30 business days from the date that it is placed.
SHIPPING RATES & FEES
Our default currency is USD, the conversion rate depends on your issuing credit card company used in the transaction.
Shipping charges $6.90 on orders up to $80. FREE on all orders over $80.
*Note: Some electronic products or furniture might have shipping rate different than the standard shipping rate.
A confirmation email will be sent to you once the order is authorized and verified. Once the payment verified, the order cannot be cancelled or changed within this sort of time. However, we will do our best to support your request.
It normally takes 24 - 72 business hours to process your order. Please note that holidays & weekends are not included. It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information. If items are prepared in 24 hours in your order, we can ship it in one day.
TOV Collection has a few warehouses located in United States, Germany and China. We offer the express and best quality trackable shipping solution. Shipment takes approximately 3 - 45 business days to reach destination countries. Once your order is shipped out, an email notification with international tracking number will be sent to you.
*Note: Total Delivery Time = Processing Time + Shipping Time
If you want to track your order, please click Track Order for information.
Shipping time is estimated and commenced from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes. Usually it takes about 30-60 days to some countries. Please submit a ticket by email us within 3 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.
ABOUT CUSTOMS TAX
Taxes may apply for imported goods/services and is regulated by the country law. TOV Collection is not responsible for any tax invoice charged on its products. Shipping rates are estimated and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
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